At Saras Equipments, we strive to provide you with the best shopping experience. We understand that circumstances may arise where you must cancel an order or seek a refund. To ensure transparency and customer satisfaction, we have outlined our refund and cancellation Policy as follows:
Cancellation before dispatch: You can cancel your order any time before it is dispatched. To do so, please call our customer care number - 8448877782 and select the cancel order option from your registered mobile number. As per Saras Equipments return policy, all payments will be refunded if you cancel the order before a Dispatch Attempt. We will attempt to contact you before dispatching the product, and any cancellations made after this call will not be accepted.
Cancellation at the time of delivery: If the product has a defect at the time of delivery, you can return it. We will replace the item at no additional cost to you. However, cancellations cannot be accepted if there is no damage or manufacturing defect at the time of delivery.
Order delivery and cancellation: Once the product is delivered to you, we cannot accept any cancellation or replacement requests. However, the product will still be covered under the applicable warranty.
Accurate product delivery: We take utmost care to ensure that the product you order is the same as the one delivered to you. We maintain the highest standards in providing the product described on our website.
Cancellation charges: No cancellation charges will be imposed or deducted from the paid amount if you cancel your purchase before the Dispatch Attempt.
Please note that cancellation requests can be made by contacting our customer care team at the provided number, and cancellations will be processed per the outlined policy.
While we endeavor to ensure your satisfaction with our products, we understand that exceptional circumstances may warrant a refund. Our refund policy is as follows:
Once we receive a refund request from you, we will process it according to the mode of payment you selected during the order placement. The refund process for different payment methods is as described below:
Prepaid Order (Credit Card/Debit Card/Net Banking): The order amount will be refunded to your card or net-banking account. The initiation process takes 1-2 business days, and the amount may take approximately 5-7 business days to reflect in your card/net-banking account.
Prepaid Order (Credit Card/Debit Card/Net Banking): If you paid for your order using money on delivery and requested a refund, we will require your bank account details and a copy of a canceled cheque. We will then process a bank transfer credited to your account within 5-7 working days.
We value your trust in us and strive to provide you with a satisfactory resolution in case of any issues with your order. If you have any questions or require further assistance regarding cancellations or refunds, please don’t hesitate to contact our customer service team.